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FAQ

Q.  When will I get my labels?
A.  It depends!  It depends on where you live, and when you ordered.

All orders are DISPATCHED within 1-2 working days, (please note this does not mean you will receive them within 1 day)Your package should arrive within 7 -14 business days of dispatch in major cities.

Q.  How much is postage within the United States?
A.  Standard postage to addresses in the United States is FREE for orders over $40 and $3.95 for other orders. 


Q.  Do you ship internationally?
A.  Yes, we ship everywhere! Standard international postage starts at $3.95 and is free for orders over $40. When you get to our shipping page, you can enter your international address, it's that easy!
  

For an International Express Post Service, the cost is $28.95.  You can choose this option at checkout to speed up delivery to you. 

Q.  Can I split a pack of labels between two or more names?
A.  No, sorry.   However you can choose a pack with two colours - some families print only the Last Name and give each child their own colour choice.

Q.  What payment types do you accept?
A.  Credit Cards: Visa, Mastercard, and PayPal.

Q.  Is it safe?
A.  YES.  Our secure site is fully encrypted and your credit card details only pass between you and our secure payment processor.  We never see your card details, nor do we store them anywhere in our system. 

Q.  What if I can't make my iron-on labels work?
A.  Then we will refund you.  We are so confident in the durability and quality of our product that we will refund you the full value of your iron-on labels if they don't live up to our claims.  Simply return the unused labels with a brief note outlining the problem, within 3 months of purchase. 

 
If you would like to make them work, but just need some help with the instructions, we will happily guide you!  If the labels are properly bonded to the fabric, they simply won't come off.

Q.  What do I need?

I am having a baby!

  • 1 packet of 28 stick-on labels (small or medium size) for bottles and other containers
  • 1 bag tag for your baby bag

My baby/toddler is starting daycare: 

  • 1 packet of 56 stick-ons (for bottles, lunchboxes, anything that leaves the house)
  • 1 packet of 70 or 105 iron-ons (you'll need to label every item of clothing they will wear)
  • 1 bag tag
  • 12 shoe overlays

My child is starting school (K):

  • 1 packet of 56 stick-ons
  • 1 packet of 35 iron-ons
  • 1 packet of 12 shoe overlays
  • 1 or 2 bag tags (school bag and library/sports bag)

My child is going in to Years 1-6:

  • 1 packet of 56 stick-ons
  • 1 packet of 70 iron-ons (remember school camps require everything labeled!)
  • 1 packet of 12 shoe overlays
  • 2 bag tags (school bag and library/sports bag)
  • 1 packet of 130 pencil labels (for all stationery)

 

My child is going to Summer Camp:

 

  • 1 packet of 56 stick-ons
  • 1 packet of 70 iron-ons (to label all articles of clothing)
  • 1 packet of 12 shoe overlays
  • 2 bag tags (duffle bag and backpack)
  • 1 packet of tiny labels (for any small items - goggles, pens etc)

 

My child is starting Boarding School:

  • 1 packet of 56 adult or clear stick-ons
  • 1 packet of 105 or 210 iron-ons (you'll get through them!)
  • 1 packet of 24 shoe overlays
  • 2 or 3 bag tags (school bag and library/sports bag)
  • 1 packet of 130 pencil labels or tiny labels (also great for glasses, swimming goggles, iPods)

My child is starting High School:

  • 1 packet of 56 adult or clear stick-ons
  • 1 packet of 70 iron-ons (remember school camps )
  • 1 packet of 12 shoe overlays
  • 1 packet of 130 pencil labels or tiny labels (also great for glasses, swimming goggles, iPods)

My family member is going into a nursing home:

  • 105 iron-ons (these will go through the industrial laundry and are the only iron-on clothing labels that many nursing homes will allow.  Remember every item of underwear, socks, nightwear and day clothing needs to be labeled)
  • 1 packet of adult stick-on labels may be useful for small personal items like brushes, walking frames, canes and shoes